About
We believe all hotels should have access to a digital guest platform
At eCompendium
Our Vision
Our purpose is to save on staff costs, admin, and materials, so that you can achieve a better return on investment (ROI). We believe that by streamlining operations and providing innovative solutions, we can help you increase efficiency and profitability.
Is to be the most user-friendly tech tool in the accommodation industry. We strive to create an experience that is intuitive, seamless, and enjoyable for both hotel staff and guests. By combining cutting-edge technology with a user-centric approach, we aim to revolutionize how hotels operate and enhance the overall guest experience.
The Hospitality Expertise...
At eCompendium, we are committed to providing innovative solutions that save you money, enhance the user experience.
With a combined expertise that spans the hospitality industry and software design at the highest global levels, our team at eCompendium brings a unique blend of experience to the table. Drawing upon our collective knowledge, we have developed a deep understanding of the intricacies and nuances of the hospitality industry over the past 30 years.
Our seasoned hotel expert, with an impressive track record of three decades in the field, has firsthand knowledge of the challenges and opportunities that hotels face on a daily basis. This extensive experience allows us to approach problem-solving and solution development with a keen understanding of the industry's inner workings, ensuring that our offerings are tailored to meet the specific needs of hotels and their guests.
By combining our deep hospitality industry knowledge with our expertise in software design, we have created a solution that perfectly aligns with the unique requirements of the accommodation industry. Our platform seamlessly integrates the best practices from both worlds, resulting in a powerful and intuitive tool that optimizes hotel operations, enhances the guest experience, and delivers measurable results.
With our unparalleled expertise, we are committed to providing the hospitality industry with innovative solutions that drive success and propel hotels into the future.
In addition, our team includes a software design professional who has honed their skills at the highest echelons of the global software industry. Their expertise in crafting user-centric, cutting-edge solutions ensures that our platform not only meets the demands of the hospitality industry but also exceeds expectations in terms of usability, functionality, and design.
Years of
experience
Features and Benefits
Clearly outline the features of your Guest Experience Platform, focusing on how it saves hotel wage costs.
- Reduce the need for staff to handle phone calls by providing instant support through the live chat feature.
- Guests can receive prompt assistance and information without requiring additional staff resources.
- Enhance guest satisfaction by offering a convenient and user-friendly communication channel.
- Gain valuable insights into key hotel metrics and performance indicators at a glance.
- Streamline decision-making processes by accessing real-time data on occupancy, revenue, and other vital statistics.
- Enable efficient monitoring of hotel operations, allowing staff to make informed decisions and optimize resource allocation.
- Streamline the room service process by providing a user-friendly menu system designed to modern standards.
- Reduce staff workload by enabling guests to place orders directly through the system, eliminating the need for phone calls.
- Improve accuracy and efficiency in fulfilling guest requests, ultimately saving time and labor costs.
- Optimize housekeeping operations by centralizing task management, room assignments, and status updates.
- Increase staff productivity and reduce wage costs by efficiently organizing and tracking housekeeping activities.
- Minimize communication gaps between staff members, ensuring a smooth workflow and timely room turnovers.
- Simplify maintenance workflows by providing a dedicated module to track and manage maintenance requests.
- Improve efficiency in addressing maintenance issues, reducing the need for extensive staff coordination and follow-up.
- Enhance guest satisfaction by promptly resolving maintenance concerns, leading to positive reviews and repeat business.
- Empower hotels to recommend points of interest and local attractions to guests through an interactive module.
- Provide guests with a curated list of activities, reducing the need for extensive inquiries and recommendations from staff.
- Enhance the guest experience by facilitating their exploration of the surrounding area, increasing guest satisfaction and engagement.
- Allow hotels to upload customized information about the property, facilities, and additional details.
- Reduce guest inquiries by providing comprehensive and easily accessible information through the system.
- Enhance guest autonomy and satisfaction by empowering them to access relevant details independently.
- Enable hotels to add quick links to popular apps like Netflix, Stan, and other entertainment platforms.
- Enhance guest convenience by offering easy access to their preferred digital content without requiring staff assistance.
- Reduce time spent by staff assisting guests with app-related inquiries, allowing them to focus on other tasks.
- Ensure transparent communication and seamless integration between eCompendium and other hotel systems.
- Facilitate efficient troubleshooting and minimize the need for extensive staff involvement in system-related issues.
- Save time and labor costs by enabling swift identification and resolution of potential technical issues.
- Streamline the management of guest requests through a dedicated system within eCompendium.
- Improve coordination and response times by centralising and prioritising guest requests.
- Reduce the need for manual tracking and follow-up, optimising staff productivity and reducing wage costs.
- Enable hotels to create custom user roles within the system, granting appropriate access levels to different staff members.
- Enhance security and data privacy by restricting access to sensitive information based on predefined roles.
- Simplify user management and ensure efficient utilization of the system by tailoring access privileges to specific job responsibilities.
How we keep it easy
for you!
At eCompendium
Our focus is on minimizing guest reliance on phone calls and maximizing the effectiveness of our platform. We recognize the importance of reducing the workload on your front desk and improving operational efficiency. Through ongoing experiments and continuous improvement, we are dedicated to refining our platform to provide guests with comprehensive information, thus minimizing the need for phone calls to the front desk.
We Are
Committed to continuous improvement and value feedback from our users. By gathering insights and analyzing data, we ensure that eCompendium remains at the forefront of innovation. We stay updated on emerging industry trends and technological advancements, allowing us to regularly update and upgrade our platform. This ensures that eCompendium remains relevant, effective, and competitive in the market.
Reducing Phone Calls
Our goal is to minimize guest reliance on phone calls by making eCompendium as effective as possible in providing comprehensive information. We understand the importance of reducing front desk workload and improving operational efficiency. Through ongoing experiments and continuous improvement, we are committed to refining our platform to give guests all the information they need, thereby minimizing the need for phone calls to the front desk.
Continuous Improvement
We value feedback and strive for excellence. To ensure eCompendium remains at the forefront of innovation, we will continually gather user insights and analyze data. By staying abreast of emerging industry trends and technological advancements, we will regularly update and upgrade eCompendium, keeping it relevant, effective, and competitive in the market.